Shipping Policy

At Ravolla, we are committed to delivering your order in a reliable and efficient manner.

If you have any questions, please contact us at:

📩 support@ravolla.store

1. Order Processing

All orders are processed within 1–5 business days, Monday to Friday, excluding public holidays.

During periods of high demand, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with your shipping details.

2. Delivery Times

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on your location, carrier operations and external factors.

Unless a different delivery period has been agreed with you, we will deliver your order within 30 days of purchase, in accordance with applicable UK consumer law.

3. Shipping Methods

We work with reliable logistics partners to ensure safe and timely delivery.

Depending on your location and order, your parcel may be shipped via:

• Royal Mail or other local postal services

• Major international carriers, such as DHL, FedEx or UPS

The shipping method is selected based on your delivery address and carrier availability.

4. Shipping Costs

All shipping costs are displayed in British pounds sterling (£) at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on selected products or orders.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

5. Tracking Information

Most orders include tracking information.

Once your order has been dispatched, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to become active.

6. Customs, Duties & Taxes

For orders shipped from outside the United Kingdom, customs duties, import VAT and other applicable charges may arise.

Any additional charges payable by the customer will be clearly disclosed before purchase, in accordance with applicable law.

For international deliveries outside the United Kingdom, additional customs duties or import taxes may apply, depending on the destination.

7. Delivery Issues

If you experience any issues with your delivery, please contact us as soon as possible at support@ravolla.store.

We recommend contacting us within 48 hours of the expected delivery date so that we can investigate promptly.

We will work with the relevant carrier to resolve the issue as quickly as possible. This recommended contact period does not affect your statutory consumer rights.

8. Address Accuracy

Please ensure that your shipping address is complete and correct at checkout.

If you notice an error, contact us as soon as possible so we can attempt to update your delivery details before dispatch.

Incorrect or incomplete addresses may cause delays or additional delivery costs.

9. Delivered Orders

If your tracking information indicates that your order has been delivered but you have not received it, please contact our support team.

We will investigate the matter with the relevant delivery carrier and assist you in resolving the issue.

Ravolla remains responsible for your order until it reaches you or a person you have nominated to receive it, except where applicable law provides otherwise.

10. Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors outside our control, including:

• High demand periods

• Carrier delays

• Customs processing

• Adverse weather conditions

• Public holidays

If your order is significantly delayed, please contact us so we can investigate and discuss the available options.

Your statutory rights regarding late or undelivered goods remain unaffected.

We appreciate your patience and understanding.

📩 For any further questions, please contact us at:

support@ravolla.store