FAQ
What currency are the prices displayed in?
All prices on our website are displayed in GBP (£).
I just placed an order — when will it ship?
Orders are processed within 1–5 business days, Monday to Friday, excluding public holidays.
Once dispatched, delivery within the United Kingdom typically takes:
United Kingdom: 5–12 business days
You will receive tracking information once your order has been dispatched.
Please allow 2–5 business days for tracking updates to become active.
If you do not receive tracking details within 7 business days, please contact us at:
How long does shipping take?
Our estimated delivery time within the United Kingdom is:
United Kingdom: 5–12 business days
Please note that this estimate applies after order processing. Delivery times may vary depending on your location, carrier operations, public holidays, and other circumstances outside our control.
Can I cancel my order?
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at:
We will do our best to cancel the order before it enters the dispatch process.
If your order has already been dispatched, eligible UK customers may still exercise their cancellation and return rights after receiving the goods in accordance with our Refund & Return Policy and applicable UK consumer law.
I entered the wrong address — what should I do?
Please contact us immediately at:
We may be able to update your address if your order has not yet been processed or dispatched.
Once an order has entered processing or has been dispatched, changes may no longer be possible.
I’m not satisfied with my order. Can I return it?
Yes. Ravolla offers a 30-day return request period from delivery.
For returns under our voluntary return policy, items should generally:
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Be unused and unworn
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Be in their original condition
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Have all original tags attached
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Be returned in the original packaging where reasonably possible
Customers may be responsible for return shipping costs for change-of-mind returns.
If an item is faulty, damaged, incorrect, or not as described, we will handle the matter in accordance with applicable UK consumer law.
Once your eligible return has been received and inspected, your refund will be issued to your original payment method.
Please see our Refund & Return Policy for complete information.
What if I receive a damaged, faulty or incorrect item?
Please contact us as soon as possible at:
Include your order number and a description of the issue. Photos may also help us resolve the matter more quickly.
We will provide an appropriate solution in accordance with your rights under UK consumer law.
Where is my order?
Once your order has been dispatched, you will receive a tracking number via email.
If your tracking information has not updated yet, please allow 2–5 business days for the carrier's tracking system to update.
You can also use the Track Your Order page on our website.
If you still need assistance, contact us at support@ravolla.store and include your order number.
Why hasn’t my tracking updated?
Tracking information may take 2–5 business days to become active after your order has been dispatched.
This can occur while your parcel is being transferred between logistics facilities or waiting for its next carrier scan.
If your tracking has not updated after several business days, please contact us and we'll be happy to assist.
Do you offer refunds without returns?
Depending on the circumstances, we may offer an alternative resolution where appropriate.
The available solution will depend on the nature of the issue and your applicable consumer rights.
Please contact our support team with your order number and details of the issue so we can assist you.
I have a question that wasn’t answered. Can you help?
Of course — we're here to help.
For faster support, please include:
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Your order number
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A clear description of your request
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Relevant photos, where applicable