Refund & Return Policy

At Ravolla, we want you to feel confident with every purchase. If something isn’t right, our support team is here to assist you.

For any questions regarding your order, please contact us at:
📩 support@ravolla.store

1. Return Eligibility

To be eligible for a return, items should:

  • Be unused, unworn, and in original condition

  • Have all original tags attached

  • Be returned in the original packaging where reasonably possible

You may handle an item as you would in a physical shop to determine its nature, characteristics, and fit. Excessive handling that reduces the item's value may result in a deduction from your refund, where permitted by applicable law.

2. Return Request

To initiate a return, please email us at support@ravolla.store with:

  • Your order number

  • Reason for return

We recommend contacting us before sending your return so that we can provide the correct return instructions and return address.

3. Return Period

For most online purchases, UK customers have a legal right to cancel their order within 14 days of receiving the goods.

At Ravolla, we extend our standard return request period to 30 days from delivery.

Once your return request has been received, we will provide detailed instructions for returning your item.

Nothing in this policy affects your statutory rights under UK consumer law.

4. Refunds

Once your return is received and inspected:

  • You will be notified regarding your refund

  • If eligible, your refund will be issued to your original payment method

Refunds will be processed in accordance with applicable UK consumer law. After a refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.

Where applicable under UK law, standard outbound delivery charges will also be refunded when you exercise your statutory cancellation rights.

5. Exchanges

If you would like to exchange an item, such as for a different size or variation, please contact us at support@ravolla.store.

We will do our best to accommodate exchanges depending on product availability.

Your statutory rights are not affected by our exchange process.

6. Return Shipping

For change-of-mind returns under our return policy, customers may be responsible for the direct cost of returning the item, provided this has been communicated before purchase.

If an item is faulty, damaged, not as described, or incorrect, Ravolla will handle the matter in accordance with applicable UK consumer law and customers will not be required to bear return costs where the law requires us to cover them.

We recommend using a trackable shipping service and retaining proof of postage.

7. Damaged, Faulty or Incorrect Items

If you receive a defective, damaged, faulty, or incorrect item, please contact us as soon as possible at support@ravolla.store.

Please include your order number and details of the issue. Photos may also help us resolve the matter more quickly.

We will provide an appropriate remedy in accordance with your rights under UK consumer law.

8. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If the order has already been dispatched, eligible UK customers may still exercise their statutory cancellation rights after receiving the goods.

9. Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, including:

  • Gift cards

  • Personalised or custom-made items

  • Other goods exempt from cancellation rights under applicable UK law

This does not limit your statutory rights where an item is faulty, damaged, or not as described.

10. Delivered Orders

If tracking shows that an order has been delivered but you cannot locate it, please contact us at support@ravolla.store so we can assist you.

Customers should also check around the delivery location, with household members or neighbours, and with the relevant delivery carrier.

Nothing in this section limits any rights or remedies you may have under applicable UK consumer law.

11. Important Notes

Please take reasonable care of items while they are in your possession.

Returns under our voluntary 30-day policy should be sent back in a resellable condition. We may refuse a return under the voluntary portion of this policy, or make an appropriate deduction where permitted by law, if an item has been excessively handled, worn, damaged, or otherwise does not meet the conditions of this policy.

Nothing in this Refund & Return Policy is intended to exclude or restrict any rights you have under applicable UK consumer law.

📩 Questions? Contact our support team:
support@ravolla.store