Privacy Policy
At Ravolla, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from ravolla.store (“Site”).
For any questions regarding this Privacy Policy or your personal data, please contact us at:
📩 support@ravolla.store
1. Personal Information We Collect
Device Information
When you visit our Site, we may automatically collect certain information about your device, including:
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Web browser type
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IP address
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Time zone
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Device information
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Cookies and similar technologies installed on your device
We may also collect information about how you interact with the Site, including:
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Pages viewed
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Products viewed
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Referring websites or search terms
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How you navigate and interact with our Site
This information is referred to as Device Information.
Order Information
When you make or attempt to make a purchase, we may collect:
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Name
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Billing address
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Shipping address
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Payment information, processed securely through our payment providers
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Email address
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Phone number
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Order and transaction details
This information is referred to as Order Information.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Process payments and transactions
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Communicate with you regarding your purchase
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Provide order confirmations and shipping updates
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Provide customer support
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Detect and prevent fraud, abuse, or suspicious activity
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Improve our website, products, services, and customer experience
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Comply with applicable legal and regulatory obligations
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Send marketing communications where you have consented or where otherwise permitted by law
Under UK data protection law, we process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include performing our contract with you, complying with a legal obligation, pursuing our legitimate interests, or obtaining your consent.
3. Sharing Your Information
We may share your personal information with trusted service providers where necessary to operate our business and provide our services, including:
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E-commerce platforms, such as Shopify
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Payment processors
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Shipping and logistics partners
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Website hosting and technology providers
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Analytics providers
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Customer service providers
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Marketing and advertising providers, where applicable
These providers may process your information only as necessary to provide their services and subject to applicable data protection requirements.
We may also disclose personal information where required by law, regulation, legal process, or where necessary to establish, exercise, or defend our legal rights.
We do not sell your personal information in the ordinary meaning of the term.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable essential website functionality
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Remember your preferences
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Analyse website traffic and performance
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Improve our Site and services
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Personalise your experience
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Support advertising and marketing activities where permitted
Some cookies are necessary for the Site to function, while non-essential cookies may require your consent.
Where required by applicable law, we will request your consent before placing non-essential cookies or similar tracking technologies on your device.
You can manage your cookie preferences through our cookie controls and, where applicable, through your browser settings.
5. Your Privacy Rights
Under applicable UK data protection law, including the UK GDPR, you may have rights regarding your personal information, including the right to:
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Request access to your personal data
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Request correction of inaccurate or incomplete information
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Request deletion of your personal data in certain circumstances
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Request restriction of processing
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Object to certain types of processing
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Request transfer of your personal data where applicable
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Withdraw consent where processing is based on consent
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Object to direct marketing
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you have concerns about how your personal information is being handled.
To exercise your rights, please contact us at:
📩 support@ravolla.store
We may need to verify your identity before processing certain requests.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
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Fulfil our contractual obligations
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Process and maintain records of transactions
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Comply with legal, tax, accounting, and regulatory requirements
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Prevent fraud and abuse
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Resolve disputes
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Enforce our agreements
Retention periods may vary depending on the type of information and our legal obligations.
Where you request deletion of your personal information, we will respond in accordance with applicable law. Certain information may need to be retained where we have a legal or legitimate reason to do so.
7. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures designed to ensure that it receives an appropriate level of protection in accordance with applicable UK data protection law.
These safeguards may include recognised adequacy regulations or appropriate contractual safeguards where required.
8. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Payment information is processed securely through our payment service providers. Ravolla does not necessarily directly store complete payment card details.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Marketing Communications
If you have opted in to receive marketing communications, or where we are otherwise permitted to contact you under applicable law, we may send you information about products, promotions, and offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at support@ravolla.store.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or customer service requests.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or regulatory obligations.
Any updated version will be published on this page. Where appropriate, we may also notify you of significant changes.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding how your personal information is handled, please contact us: